Widestage

The goal of the WideStage Support Team is to provide our customers unrivaled technical assistance when implementing WideStage technologies. We are committed to total customer satisfaction after purchase and will stop at nothing to ensure that your experience using our products is profitable for you, your organization, and by extension – your customers.

Again, our goal and commitment to you is simple: Deliver top-notch support and immediate solutions to your technical problems. Since we have customers throughout the globe, we will do our best to respond to requests 24 hours a day. In fact, our support staff works staggered shifts for just this purpose.

Support Options

There are 2 support channels to contact our support team, you can leave us a message via our Online Support Centerhttps://www.widestage.com/support/center or email us directly support@widestage.com . Both feed into the same FIFO (first in - first out) queue, and while the size of that queue can change from day to day, the average time for an item to go from the back to the front of the queue is a little under one business day. If you have a current subscription you can also mark urgent items in the Support Center for priority handling, which will promote them to the front of the FIFO queue.

The Support Center has some additional advantages over email, you can mark incidents for public consumption, and you can search among available public incidents which may just be the most immediate way to get an answer. You can still request email notification using the support center.

You can also network with other widestage users using our Forums . While these are not an official support channel, sometimes the perspective of another widestage user on an issue can be useful.

widestage.com and Your Privacy

widestage.com may ask you to register and include personal information that identifies you ("Personal Details") under certain circumstances, including instances when you download free software, or join the widestage Support Center.

Widestage Inc. uses your information for two primary purposes: To help you automatically manage your personal information within the Widestage Support Center. To inform you of product upgrades, special offers, and updated information on the services offered by widestage.

If you choose not to register and provide the required information, you can still use the vast majority of the content contained at widestage.com, but you will be unable to use the services offered at the Widestage Support Center. Questions regarding this statement should be directed to info@widestage.com .

You can contact our support department via email at: support@widestage.com